Booking information
* Rooms will be allocated on a first come first serve basis according to availability.
* To secure your reservation a credit card guarantee is required.
* All hotel expenses have to be paid directly at the hotel upon check out. The hotel will issue an invoice. The number of overnights booked in advance will serve as the basis for your hotel invoice. Please note that the hotel is entitled to charge all pre-booked nights.

Cancellation
* For room cancellations received until 05.07.2023 = Euro 50,00 as handling fee per cancelled room will be charged to your credit card.
* For room cancellations received from 06.07.2023 = one (1) night of the room rate will be charged to your credit card.
* The pre-booked nights are binding for the hotel. The hotel has the right to charge all pre-booked nights in case of shortening your stay. In case of No-Show the hotel reservation will be released after the first night.
* In case of cancellation or No-Show Austropa Interconvention is authorized to charge your credit card with the contracted cancellation fees.

Group reservations (5 or more rooms) will be handled by separate contract and separate regulations. Please contact Austropa Interconvention directly for further information at eacts2023@austropa.at

If you book a trip, stay or any other service, we collect directly or – if you do not book the stay or travel yourself – indirectly (via third parties f.e. via your employer, other intermediary travel agents, friends and family members or other organizers) the details of your trip or stay or other service (such as arrival and departure time and location, airline, hotel, car rental data) and other information required to complete your travel bookings. We may also collect special categories of information to provide accessibility, food preferences, or other desired services. If necessary, we also require the passport data from travellers. If we book trips for your escorts, we may collect the same data categories from them. Please forward this information to all those affected whose data you provide in a travel booking. Your customer data is stored in your travel or guest profile, where we collect the information required for your travel booking and the provision of our services. You can provide additional information in your travel or guest profile, including frequent flyer program credentials, regulatory identification numbers, and emergency contact information.

If the transmission of personal information is not carried out by the person concerned but by other representatives of the customer, the customer undertakes to inform the data subject about the data transmission to Austropa Interconvention, Ruefa GmbH and of the transmission by Austropa Interconvention, Ruefa GmbH to the recipient categories as described in the Privacy Statement.

Please find here our complete data protection policy.

Austropa Interconvention, Ruefa GmbH acts as agent only and cannot be held responsible for any loss, injury or damage to any person or property whatever the cause may be. The liability of persons or enterprises providing means of transportation or other services, however, remains unaffected. Austropa Interconvention cannot be held liable for the partial or entire cancellation or the change of date of the congress. In the event of cancellation or change of date of the congress by the congress organiser, Austropa Interconvention shall not be held liable for any costs incurred or disadvantages suffered, including consequential losses, resulting from the cancellation or change of date.
“Force majeure” shall free both parties from their contractual obligations arising out of this Agreement. The following events are deemed to be force majeure: war, occupation, riot, strike, complete collapse of the public utilities, complete suspension of air traffic (except for reasons of weather conditions or strike), but only if the hotel and its operation are directly concerned by these events.
In the event of cancellation or change of date of the congress, as well as in the event of force majeure, all prior expenses incurred, in particular processing expenses, shall be charged to the company/contractor.
The accommodation provider may provide the guests with adequate substitute accommodation (of the same quality) provided that this is reasonable for the guests, particularly if the difference is insignificant and objectively justified. An objective justification shall, for example, be deemed given if the rooms have become unusable, guests that have already been accommodated prolong their stay, the establishment is overbooked or this becomes necessary due to other important operational activities.
Any extra expenses arising from such substitute accommodation shall be paid by the hotel.
For all disputes arising out of this agreement, both parties to the agreement explicitly submit to the court having subject matter jurisdiction. Vienna shall be the exclusive venue for all disputes out of this Agreement. The laws of Austria shall apply.